Orders
When we can do the order?
Our workshop operates daily from 10am to 8pm including public holidays (subject to availability). You can select any date for your pre-order. However, if the date cannot be selected on the calendar, it means we’re fully booked on that day.
How to make an order online?
Step 1: Pick your favorite bouquet or item “Add to cart”
Step 2: “Pick a date”, Write your “Message” & Fill in the “Delivery details” OR Click “Continue Shopping” to continue add other products into the cart
Step 3: Select your Delivery Area “Ipoh Area” or “Other Area”
Step 4: Complete Payment
May I customize my bouquet designs with my favorite flowers?
Yes, you can! Just send us a message through WhatsApp of your thoughts and ideas and we will discuss from there whether we are able to fulfill your needs. You can basically customize the entire bouquet from flowers to wrapping papers and even the design of the bouquet that are available at our workshop.
When is the delivery time if I order a bouquet?
There will be 2 time slots for delivery:
Morning session from 9am to 1pm,
Evening session from 2pm to 5pm.
Same day delivery is available to order BEFORE 4PM. But you can whatapps us at https://wa.me/60199539289 if you need the bouquet after the cut off time.
Self-Pick up is available from our workshop during our operation time.
Payment
What is the payment option?
We accept all major credit cards (Visa & Mastercard) for payment. Other payment option is online bank transfer through Maybank/ Paypal upon request through Whatsapp.
What should I do when my credit card payment is failed?
Please contact/Whatsapp us https://wa.me/60199539289 to check the order status and payment.
If there is no one to receive bouquet when we reach to the delivery address?
Re-deliveries Please note that for re-deliveries in circumstances such as one listed below, will be charged at RM30.
As such, we advice customers to include a location in the “Nominate a Safe Place for Flowers” box during checkout to prevent unnecessary charges.
1. Wrong delivery address
2. Invalid delivery address
3. Recipient is not home, and both the buyer and recipient are uncontactable for more than 10 mins, without any prior special delivery instructions given.
Delivery
Standard Time Delivery
There are two delivery session.
Mondays to Fridays : 12pm to 6pm,
Public Holidays: 12pm to 6pm (subject to availability)
We arrange our delivery for you within the time frame that you choose. While we do the utmost best, we can to deliver your flowers on time, unfortunately there are still things we can’t control like extreme weather, heavy traffic jam on road which might delay our delivery time. We will do absolutely everything we can to solve this problem when this occurs and appreciate your patience and understanding during these times.
Specific Time Delivery
There will be extra charges for specific time which is to be delivered before 9:00am and after 5pm. So, make sure to place your order online with your preferred date and pin-point time precisely. Please allow a 30 to 60 minutes grace period due to potential unforeseen traffic or weather circumstances.
Self Collection
Free-of-Charge?
Yes. Free-of-Charge.
Make your order online & collect your item during your selected date & time slot.
Our time slots are: Mondays to Fridays : 9am to 5pm.
Public Holidays: 9am to 3pm. (subject to availability)
Self-Collection Location: DS-0103 Metropolitan Square,Jalan PJU 8/1,Damansara Perdana, 47820 Petaling Jaya,Selangor, Malaysia
What is the coverage area and the delivery charges?
We provide Free Delivery within PJ area.
Delivery for outbound area, extra charges will be incurred.
(Please check the following areas and rate charges)
Please check for more delivery coverage and charges at delivery info or alternatively, you can contact us via Whatsapp https://wa.me/60199539289